Successful Audits – Happy Customers !
Telstra Issues, now substantial credit due – FORT KNOX
Fort Knox is Queensland’s most trusted self-storage provider for residential and commercial storage; a privately owned, family-run company with 25 secure locations across Queensland. Today we spoke with Director David Hardie about the way that Jensen IPA had assisted Fort Knox with Telstra account issues.
“Essentially the issue was that we were not receiving Telstra account credits that were due, and were receiving inaccurate monthly invoices from Telstra.
Kevin from Jensen IPA carried out an audit on our account. We didn’t obtain any real action until together we approached the Telecommunications Ombudsman, and now we have a substantial credit due, which is now only being currently held up with COVID-19 delays.
Kevin is very approachable, easy to talk to, very precise when obtaining information, and very specific about his work.”
David Hardie, Director, FORT KNOX.
Volvo Group – “We found huge savings – $120,000 “
Basically, we have had issues with our Telstra billing. It was never in a format we needed as it did not reflect call centre information or use our common references. We had an initial discussion with Kevin, and he came back with exactly what we needed. He came back with a convenient report, that saved a lot of my time. Typically I used to spend a couple of hours analysing and converting it to a cost structure format we could use, so this made my job a lot easier.
Next, we had Kevin audit our monthly charged services. He said that given the authority, he could go through the reports and help us Within a couple of days, he came back with suggestions of possible errors that he had identified already backdated a few years. This was really a good finding, so we started working with the IT teams to get approvals for credits.
We started working together. Some of our findings were not what we expected. We found huge savings – $120,000 , and I put this as a project to my IT department. Kevin Jensen really knows the Telstra system and knows what he is doing.
“Jensen IPA’s in-depth knowledge of Telstra billing and ability to analyse data resulted in not only some savings for us but a transfer of skill to me “
Hineesh Kg – Network Engineer – Volvo Group
MPC Kinetic – “..we can now stop the amount of hours we’ve spent in the past sorting the Telstra accounts “
“MPC Kinetic provides essential upstream services to the oil gas and renewable sector, playing key roles in Australia’s largest resource developments, like the Tamworth water pipeline in NSW. I manage the IT department for MPC Kinetic, and I think we’ve been experiencing Telstra account issues since dinosaurs were around. Since our company was founded , we have had billing issues. And it was no different in my previous roles. Telstra’s delivery of services is fine, but the billing is a nightmare to deal with, and a nightmare to resolve.
A colleague referred me to Kevin Jensen at Jensen IPA. I called Kevin in for a chat, decided to take a leap of faith and to see how he went. Our company accounts were a bit complicated as we have had consolidation of companies, mergers and acquisitions. Kevin pulled the accounts apart to see where we were, and our next steps will be resolving that.
Kevin analysed accounts going back a fair while. I can see that we can now stop the amount of hours we’ve spent in the past sorting the Telstra accounts rubbish – any credits gained will be a bonus. Just as an indication, last financial year, we received $1.4 million in credits.
Having the integral knowledge in how the Telstra billing departments work is invaluable, Kevin can see what we can’t see, he can glue it together, and there is light at the end of the tunnel. It looks like Kevin will have achieved 6 months of consolidated accounts, I am very happy with that !”
MPC Kinetic – Brian Carroll, Group Manager IS&T.
CallN – “Jensen IPA appears to revel in projects of an investigative nature.”
As someone who has worked with Kevin Jensen ( Jensen IPA) inside the same organisation, and more recently as an industry colleague, Kevin has earned the highest levels of respect from the people he has served and supported. Bringing decades of experience from the telecommunications sector and operating with the highest levels of integrity, Kevin is nothing but an asset to any business or individual who needs an honest assessment of their telecommunications inventory and expenditure.
Kevin’s skills extend from his ability to unravel complexities with billing, service utilisation, and appears to revel in projects of an investigative nature. By liaising with the telecommunication providers directly, and taking a highly consultative approach with his clients, Kevin has a long track record of delivering outstanding financial outcomes for those who engage his services. Through these observations, Kevin has my strongest recommendation.
Simon Yuen, CallN
G8 EDUCATION – “Savings of $800 a month on billing were found”
We recently had Kevin ( Jensen IPA) review over 6 months worth of Telstra bills. We are an ASX 200 company and our bills are huge, over 1000 lines of data. His in depth knowledge knowledge of Telstra billing and ability to analyse data resulted in not only some savings for us, but a transfer of skill to me. Kevin is highly approachable and customer focused. I stay in regular contact with him and he is only ever a phone call or email away. If you need help with your Telstra bill, or even if you think you don’t, Kevin is the one to speak to.
As part of the Account Management process we provided a comprehensive review process of Telstra Data and fixed line Accounts. In this review we made several recommendations for Business improvements that are ongoing. Jensen IPA also captured some cost saving initiatives. My follow up included the review of bills to ensure savings made were applied. Savings of $800 a month on billing were found, resulting in additional $2500 total savings for past bills.
Adam Lorde , Network Manager, G8 Education
ADVANTAGE BROKERS – “Net results are over $16,000 credit has been issued to the account holder.”
As part of the account management process we completed a comprehensive review of the IP charges, which the customer was disputing. Recommendations were made on actions that need to apply. The review found significant overcharging due to due to installation delays on the IP project. Our follow up included checking on the disputes raised and credits issued. Net results are over $16,000 credit has been issued to the account holder.
Woods Hatcher Solicitors – “We were able to achieve a significant credit from Telstra “
We retained the services of Jensen IPA to ensure our firm was being charged the correct prices and services with Telstra. Kevin Jensen did a great job in identifying inaccuracies and incorrect charges, then liaised with Telstra on our behalf and was able to achieve a significant credit, which we have now received. Dealing with Telstra can be extremely frustrating, thankfully, Kevin’s experience in the industry proved very valuable.
Tom Hatcher, Solicitor, Woods Hatcher Solicitors, Isle of Capri.