- 17 Mar 2021
National Automotive Franchise saved from Telstra double charges
National Automotive Franchise saved from Telstra double charges – JAX Tyres & Auto specialise in the sales and service of tyres, wheels, brakes and suspension. The company operates in 80 to 90 franchised stores in Eastern Australia, providing all things automotive right through to vehicle inspections. JAX Tyres & Auto has earned its first-class reputation for a premium product, service and highly competitive pricing since 1949.
The main issue was that JAX was being charged for double services.
The stores had migrated from ADSL Internet to NBN but were continuing to be charged for both. The outstanding account began to run at about half a million dollars owed to Telstra. Says Andrea, “ We tried to claim back our credits but we didn’t have the Telstra tools or the expertise.
We decided to bring in an external consultant who was a specialist in Telstra accounts
We decided to bring in an external consultant who was a specialist in Telstra accounts – Kevin from Jensen IPA. Kevin was very helpful to the team and to me, as he provided training so we wouldn’t have future errors in our accounts.
He helped us understand and deal with it.
He was very supportive and cooperative. He didn’t just say” here is the report”, he helped us understand it, and deal with it. We have now created new procedures around future accounts savings with his help.”
Andrea, JAX Tyres & Auto.